Customer Rights

In compliance with U.S. Department of Transportation Title VI regulations (49 CFR part 21), the Yuma County Intergovernmental Public Transportation Authority (YCIPTA) operates programs without regard to race, color, and national origin. Contact YCIPTA at 2715 East 14th Street, Yuma, AZ 85365, (928) 539-7076, extension 101, or email: skreger@ycipta.az.gov to request additional information regarding YCIPTA's nondiscrimination obligations. Any person who believes himself or any specific class of persons to be subjected to discrimination prohibited by Title VI may by himself or by a representative file a written complaint with YCIPTA or with the Federal Transit Administration (FTA) Office of Civil Rights, Attention: Title VI Program Coordinator, East Building -- 5th Floor TCR, 1200 New Jersey Avenue SE, Washington, DC 20590. A complaint must be filed no later than 180 days after the date of the alleged discrimination, unless the time for filing is extended by FTA.

Title VI of the Civil Rights Act of 1964

The Yuma County Intergovernmental Public Transportation Authority (YCIPTA) is committed to ensuring that no person is excluded from participating in, or denied the benefits of, its services or programs on the basis of race, color or national origin as afforded under Title VI of the Civil Rights Act of 1964. The Yuma County Intergovernmental Public Transportation Authority (YCIPTA) as a federal grant recipient is required by the Federal Transit Administration (FTA) to conform to Title VI of the Civil Rights Act of 1964 and its amendments. Title VI of the Civil Rights Act of 1964 requires that no person in the United States, on the grounds of race, color, or national origin, be excluded from, be denied the benefits of, or be subjected to discrimination, under any program or activity receiving federal financial assistance.

If you believe you have been subjected to discrimination under Title VI, you may file a written complaint with YCIPTA, Attn: Title VI Coordinator, 2715 East 14th Street, Yuma, AZ 85365, call (928) 539-7076, extension 101, fax to (928) 783-0309 or email to skreger@ycipta.az.gov place in the subject line: Title VI Complaint.

General Information About Title VI

What is Title VI of the Civil Rights Act of 1964?

Title VI prohibits discrimination on the basis of race, color, and national origin in programs and activities receiving Federal financial assistance.

The Yuma County Intergovernmental Public Transportation Authority (YCIPTA) is committed to ensuring that no person is excluded from participating in, or denied the benefits of, its services or programs on the basis of race, color or national origin as afforded under Title VI of the Civil Rights Act of 1964. If you believe you have been subjected to discrimination under Title VI, you may file a complaint.

Click here to review YCIPTA's Title VI Policy Statement

Click here to download YCIPTA's Title VI Service Standards and Public Participation Plan

How do I file a Title VI or ADA Complaint?

You must file a signed, written complaint within one hundred and eighty (180) days of the last date of alleged discrimination.

Download the Complaint Form 

Descargue el formulario de queja --Español

The complaint should include the following information:

• Your name, address, and how to contact you (i.e., telephone number, email address, etc.)
• How, when, where, and why you believe you were discriminated against. Include the location, names and contact information of any witnesses.

The complaint may be filed in writing with YCIPTA as follows:

YCIPTA
Attn: Title VI Coordinator
2715 East 14th Street
Yuma, AZ 85365

Complainants may also use the following to initiate the filing of a complaint:

By e-mail to: skreger@ycipta.az.gov with Title VI Complaint in the subject line.

By telephone: YCIPTA Title VI Coordinator - (928) 539-7076, extension 237, TTY/TDD users should use 711

By fax to: Attn: YCIPTA Title VI Coordinator - (928) 783-0309

In person at: YCAT Office 2715 East 14th Street - Yuma, AZ 85365

The Title VI Coordinator will assist with writing a complaint if the complainant is unable to do so upon request.

What happens to my complaint after it is submitted to YCIPTA?

All complaints alleging discrimination based on race, color or national origin in a service or benefit provided by YCIPTA will be recorded in the Title VI Database and electronically assigned an ID number by the Title VI Coordinator.

The YCIPTA Title VI Coordinator reviews all customer feedback and researches complaints alleging discrimination based on race, color or national origin in a service or benefit. Upon request, the YCIPTA Title VI Coordinator will provide appropriate assistance to complainants, including people with disabilities, or who are limited in the ability to communicate in English in accordance with YCIPTA's Limited English Proficiency Plan, page 19 of the Title VI plan - click here to download the plan.

In instances where additional information is needed for assessment or investigation of the complaint, the YCIPTA Title VI Coordinator will contact the complainant in writing within 15 working days. Failure to provide the requested information by a certain date may result in the administrative closure of the complaint.

YCIPTA Title VI Coordinator will investigate the complaint and prepare a draft written response subject to review by the YCIPTA Transit Director and YCIPTA Legal Counsel.

How will I be notified of the outcome of my complaint?

YCIPTA will send a final written response to the complainant and advise the complainant of his or her right to file a complaint externally. YCIPTA will use its best efforts to respond to Title VI complaints within 60 working days of its receipt of such complaints. If the complainant is not satisfied with the resolution of the complaint, they have the right to appeal.

In addition to the complaint process at YCIPTA, individuals and organizations may also file a complaint by completing a Federal Transit Administration (FTA) Office of Civil Rights complaint form and submitting directly to the FTA and/or Arizona Department of Transportation (ADOT). Complaints should be signed and include contact information and should be sent to YCIPTA and to:

Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor - TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
TTY: 1-800-877-8339
Voice: 1-866-377-8642
FTA.ADAAssistance@dot.gov

and/or:

ADOT Business Engagement Compliance Office 
Attn: Title VI Program Manager
206 S. 17th Ave.
MD 155A
Phoenix, AZ 85007
Voice: (602) 712-8946
Fax: (602) 239-6257
TDD: 711
lschrader@azdot.gov